Yes. We do not conduct or commission animal testing on our products, and we remain committed to cruelty-free practices

Our formulas are created with comfort and wearability in mind. However, every individual is different. If you have sensitive skin, sensitive eyes, allergies, or any pre-existing eye condition, we recommend performing a patch test before use. If you experience any irritation, discontinue use immediately and seek advice from a medical professional.

The shelf life for each product is mentioned on its respective product page. Please refer to the product listing for complete details.

The shade sticker serves as a visual guide only. The final appearance of the colour may vary depending on factors such as your natural eye colour, lighting conditions, and application.

Absolutely. Both our liquid eyeshadows and contact lenses are designed to be easy to use, even if you're trying them for the first time. Their user-friendly design makes application simple without requiring professional skills or specialised tools

Yes. Contact lenses are classified as medical devices. Our lenses are manufactured in facilities that comply with ISO 13485 medical device standards and use FDA-approved pigments. Please follow all usage and care instructions carefully, never share your lenses with others, and consult an eye care professional if you have any concerns.

Yes. Our lenses are designed with first-time users in mind. However, if you've never worn contact lenses before, we strongly recommend consulting an optometrist before purchasing to ensure they are suitable for your eyes.

Once your order has been shipped, you'll receive a tracking link via SMS and/or email so you can monitor your delivery in real time.

Orders are processed and dispatched from our warehouse Monday through Saturday, typically within 1–2 working days of being placed. Delivery timelines may vary depending on your location. Metro cities generally receive orders within 2–3 business days after dispatch, while deliveries to other locations usually take between 3–5 business days.

Once an order has been successfully placed, it cannot be cancelled. Our fulfilment team begins processing orders quickly to ensure timely dispatch, so we recommend reviewing your cart carefully before completing your purchase.

No. For hygiene and safety reasons, all Peep products are strictly non-returnable once delivered.

No. We do not accept returns or provide refunds based on personal preferences such as shade, colour, finish, or any change of mind.

No. Due to the hygienic nature of cosmetics and contact lenses, all products sold by Peep are non-returnable and non-exchangeable.

If your shipment appears visibly damaged or tampered with at the time of delivery, we strongly advise that you do not accept the package. Please refuse delivery so that it is automatically returned to us (RTO), and immediately contact our customer support team with the relevant details.

Please note that once a shipment has been accepted by the customer, it will not be eligible for return, replacement, exchange, or refund, including in cases where the outer packaging or box is found to be damaged after acceptance.

Individual sensitivities can vary. We recommend reviewing the complete ingredient list available on each product page and performing a patch test before first use. As our products are non-returnable for hygiene reasons, we are unable to offer refunds or exchanges for reactions related to individual skin or eye sensitivities.

No. All Peep products are non-returnable and non-exchangeable irrespective of whether they were purchased at full price, during a promotional campaign, or as part of a sale.